Refund policy

If you have any issues before, during, or after your rental, always feel free to contact us at CS@bounceintofunparties.com

Refundable Deposit

We request a refundable deposit to hold your booked item for the requested date. In the event of rain, wind, or some other weather issues that cannot allow your requested date to happen, we gladly apply the deposit to a different date of your choice, as long as the rental item is available for that date. In the event that no reschedule can be made, we will gladly refund your deposit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a claim, you can contact us at CS@bounceintofunparties.com Or by calling the phone number you booked with.

Exceptions / non-returnable items
Certain types of items cannot be returned as these are rentals. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CS@bounceintofunparties.com.